Knowledge base example
What a KB Builder file looks like
A Markdown file written in short sections. Each section is titled with what it covers and makes sense on its own, because that is how your platform will hand it to the agent: a few sections at a time, never the whole file.
A fertility clinic
Made up, in the format the builder writes.
1## IUI (one treatment cycle) at Sunrise Fertility Centre: price and what it includes
IUI: one treatment cycle, 12,000 rupees per cycle. The IUI price at Sunrise Fertility Centre includes the procedure and one follow-up scan. Whether the IUI price includes medicines has not been confirmed. For anything else about IUI, patients should call the clinic on +91 90000 00000.
## IVF (one treatment cycle) at Sunrise Fertility Centre: price and what it includes
IVF: one treatment cycle, 1,20,000 rupees per cycle. The IVF price at Sunrise Fertility Centre includes egg retrieval, lab work and one embryo transfer. Medicines and embryo freezing cost extra, and their prices have not been published.
2## First consultation at Sunrise Fertility Centre: fee, timing and what to bring
First consultation: 800 rupees, Monday to Saturday from 10 AM to 6 PM, by appointment. Patients should bring earlier reports and scans. Whether the consultation fee is adjusted against treatment has not been confirmed.
- 1Every sentence names its treatment
No sentence says “it costs 12,000”. Retrieval can hand the agent any one sentence, and each one still says which treatment it is about.
- 2Unknowns are written as unknowns
What the website doesn't say is written as not confirmed, so the agent offers to find out instead of guessing.
A residential project
Made up, in the format the builder writes.
## 2 BHK apartment at Greenfield Heights: price, size and possession
2 BHK: 1,050 sq ft carpet area, from 78 lakh rupees, possession in December 2027. Whether a covered parking space is included in the 2 BHK price has not been confirmed.
3## The two 2 BHK options at Greenfield Heights
Greenfield Heights lists two apartments with 2 BHK in the name, and their sizes and prices are different. 2 BHK: 1,050 sq ft carpet area, from 78 lakh rupees. 2 BHK Premium: 1,240 sq ft carpet area with a study, from 94 lakh rupees. Callers asking about a 2 BHK should say which of the two they mean.
4## Current offers at Greenfield Heights
The home page of Greenfield Heights shows a festive offer: "No stamp duty on bookings this month". The website does not give its terms or end date, so whether it is running must be confirmed with the sales office on +91 90000 00000.
- 3Look-alike names get a section of their own
Two units share a name. A section says so and tells the agent to ask which one the caller means, instead of picking one.
- 4Offers are marked, not trusted
An offer with no end date is written as something to confirm, so the agent never promises a deal that ended last month.
A resort, from a file tested on live calls
Part of the file that passed our live test calls. Name, place, phone numbers and prices are changed; the writing is as it was.
## Morning Day Package (one-day visit) at Green Valley Resort: price, timing, meals and inclusions (part 1 of 2)
Morning Day Package: one-day visit from 9 AM to 6 PM, 1,500 rupees per person plus GST. The Morning Day Package price for a child aged 5 to 11 is 1,100 rupees, plus GST. The Morning Day Package includes breakfast, lunch and high tea, and all activities except paid activities such as the zip line.
5## Morning Day Package (one-day visit) at Green Valley Resort: price, timing, meals and inclusions (part 2 of 2)
Morning Day Package: one-day visit from 9 AM to 6 PM, 1,500 rupees per person plus GST. The Morning Day Package price for children under 3 has not been confirmed. For anything else about the Morning Day Package, guests should call reservations on +91 90000 00000.
- 5A long section repeats its key line
When a section is split in two, part 2 opens with the product, its time and its price again, so neither part can be read on its own the wrong way.