Knowledge base template for AI voice agents and chatbots

# [Business name] — Knowledge base
Information current as of [date], taken from [website address] and [documents, if any].

## About [Business name]

[Business name] is a [kind of business] in [area, city]. [One or two sentences on what it offers and who it serves.]

## [Business name]: names of everything it offers

[Business name] offers: [Product or service 1], [Product or service 2], [Product or service 3]. For the price, timing and details of any of them, see that item's own section.

## [Product or service 1] at [Business name]: price, timing and what it includes

[Product or service 1]: [one line with its type, duration or size, price and unit]. The [Product or service 1] at [Business name] costs [amount] [per unit], [plus / including] [tax]. The [Product or service 1] includes [what is included]. The [Product or service 1] does not include [what costs extra], which [costs amount / is priced separately]. [Timing, duration or availability of Product or service 1.] Whether [the question the website does not answer about Product or service 1] has not been confirmed.

## [Product or service 1] at [Business name]: who it is for and how to book

[Product or service 1]: [the same one line as above]. [Who Product or service 1 is for, age limits, eligibility or requirements.] To book [Product or service 1], [how to book]. For anything else about [Product or service 1], callers should contact [Business name] on [phone number].

## [Product or service 2] at [Business name]: price, timing and what it includes

[Product or service 2]: [one line with its type, duration or size, price and unit]. [Repeat the sentences above, naming Product or service 2 in every sentence that has a number.]

## The two [shared word] options at [Business name]

[Business name] lists two different options with [shared word] in the name, and their prices and details are different. [Option A]: [one line]. [Option B]: [one line]. Callers asking about [shared word] should say which of the two they mean.

## Address and directions for [Business name]

[Business name] is at [full address]. [Landmark or directions.] [Parking.]

## Phone numbers and email for [Business name]

Callers can reach [Business name] on [phone number, with country code] and [email]. [Which number is for which purpose, such as bookings, the front desk or sales.]

## Opening hours of [Business name]

[Business name] is open [days] from [time] to [time]. [Holiday or seasonal hours.] Whether [Business name] is open on [day or holiday the website does not mention] has not been confirmed.

## How to book or make an appointment at [Business name]

[How to book, what to have ready, how far ahead, confirmation.]

## Payment at [Business name]

[Business name] accepts [payment methods]. [Advance or deposit.] [EMI or instalments, if offered.]

## Cancellation and refunds at [Business name]

[The cancellation, rescheduling and refund rules, and which products or services they apply to.] [If not published:] The cancellation and refund policy has not been published, so callers should confirm it with [Business name] on [phone number] before paying.

## Current offers at [Business name]

[The offer, as the website states it, with its dates.] [If there is no end date:] The website does not give its end date, so whether it is still running must be confirmed with [Business name] on [phone number].

## Rules and policies at [Business name]

[Rules callers ask about: age limits, documents to bring, pets, outside food, dress code, what is not allowed.]